Drawing attention to a client's plight can be a great outcome for an attorney wanting justice in a case. But what do you do when your client is trending on Twitter for all the wrong reasons? In this episode of Asked & Answered, the ABA Journal's Stephanie Francis Ward speaks with attorney Pete Wentz, an expert in crisis management and communication strategy. Wentz shares what tactics he's found helpful, when you should know that it's time to address online controversies–and what commonly given legal advice turns out to be the least helpful in putting out fires.

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