Your implementation and professional services teams could be quietly eroding your gross profit margin — and most SaaS leaders don’t even realize it.

In episode #324, Ben Murray explains how unclear COGS structure, mispriced services, and untracked internal resources can distort your unit economics and lower your overall SaaS valuation.

If your service margins are negative or your gross profit doesn’t match expectations, this episode shows you exactly where to look — and how to fix it.

What You’ll Learn

Why It Matters

Key Takeaways

Resources Mentioned

Episode 323: Should Professional Services Be COGS or OPEX?

SaaS Metrics Foundation Course: https://www.thesaasacademy.com/the-saas-metrics-foundation

Quote from Ben

“If you don’t know your margins by revenue stream, you can’t manage them — and services might be the silent killer of your gross profit.”