Zen bites

Aside from Covid 19 mitigation measures which require social distancing, virtual meetings are perfect, especially if the employees are in different locations. Virtual meetings are essential as they allow employees to interact and communicate with each other. People's preferences vary concerning whether to keep the camera on or off during a virtual meeting. Some people feel comfortable turning on the camera as they freely interact with others, take up non-verbal cues, and are encouraged to dress well. Others prefer keeping the camera off, especially when not in a comfortable environment, or perceive it as a showoff.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[01:20] Today's Focus; Virtual meetings

[01:36] Should the camera remain on or off during the meeting?

[01:44] Advantages of keeping the camera on

[01:59] #1 Allows the participants to form a connection with each other

[03:02] #2 Allows non-verb cues

[04:01] reasons why some people keep the camera off

[04:41] #1 Zoom fatigue

[05:43] #2 It's a showoff and

[06:27] #3 It isn't easy to focus and pick non-verbal cues

[07:17] Whether to keep your camera on/off depends on the situations

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Let's Connect!

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

In Today's competitive and highly saturated markets, companies must remain at the top of the game by embracing new strategies. One least explored and implemented strategy is the customer-centric culture. Although rarely considered, companies that have adopted the customer-centric culture have 60% more profits than those that don't use it. Customer-centric culture prioritizes customers' needs, desires, and overall satisfaction.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[00:21] Today's focus; creating a customer-centric team culture

[01:53] Defining customer-centric

[02:42] The importance of creating a customer-centric team culture

[04:02] Steps to implementing customer-centric team culture in a workforce

[04:12] #1 Active listening

[04:53] #2 Empathy

[05:46] #3 Properly training staff

[06:55] #4 Customer satisfaction

[07:04] How to ensure customer satisfaction

Notable Quotes

"Customers dictate whether businesses will succeed or not." [00:49]

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Let's Connect!

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Welcome to Today's exciting episode, where I discuss personal development for leaders. Leadership skills are not only inborn but can also be learned. One should be ready to learn new skills to improve a company's overall performance. Leaders must focus on personal development and significantly enhance their skills. Leaders should focus on crucial aspects of problem-solving, good communication, and strong negotiation skills.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[00:20] Today's focus; Personal Development for Leaders

[01:48] The importance of being a good leader

[02:53] Benefits of polishing your leadership skills

[03:31] #1 Being aware of your leadership skills

[04:17] #2 Problem-solving skills

[04:32] #3 Good communication skills

[05:19] #4 Strong negotiation skills

[06:12] How to develop good leadership skills

Notable Quotes

"Hard work beats talent when talent doesn't work hard." [01:18]

"Leadership is a learnable skill." [00:37]

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Let's Connect!

Connect with Shayn De Mur on;

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Group therapy allows people to listen to other people's life experiences, receive support and get encouraged. Professional psychotherapists offer both group and individual sessions. Group therapy deals with specific health concerns such as depression and anxiety. In today's episode, Shayn De Mur is joined by Tanya Cole Lesnick, a professional psychotherapist and coach. She emphasizes the importance of aligning your inner and outer self to live a peaceful life.

Tune in!

During this episode, you will learn about;

[00:01] Introduction to episode

[00:25] Tanya Cole Lesnick's bio

[01:42] Tanya's journey to becoming a psychotherapist and coach

[04:59] The power of group therapy and why people are afraid of it

[08:01] Advise for introverts

[11:13] The meaning of living in alignment with your truth

[13:59] Consequences of not honoring yourself

[16:07] Recommended resources

[18:15] Books recommended

[20:40] How to connect with Tanya online

Online resources mentioned;

Tanya's website; https://www.tanyacole-lesnick.com/

Psychology Today; https://www.psychologytoday.com/intl

Pace group; https://pace.group/

Books mentioned;

Untamed by Glennon Doyle

On Being Human by Jennifer Pastiloff

Love the show? Subscribe, Rate, Review, Like, and Share!

Let's Connect!

Connect with Tanya Cole on the following;

Website: https://www.tanyacole-lesnick.com/

Instagram: https://www.instagram.com/tanyathetherapist/

Tiktok: https://www.tiktok.com/@tanyathetherapist

Connect with Shayn De Mur on;

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Welcome to Today's episode, where I discuss the secret sauce to market dominance: competitive intelligence. In a competitive world, companies are heavily investing in competitive intelligence to help businesses thrive and improve companies' performance. Although competitive intelligence involves legally obtaining information about other companies, corporate espionage remains a significant challenge.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[00:23] Today's focus: competitive intelligence

[01:32] Defining competitive intelligence

[02:41] Defining competitive research

[03:49] Comparing and contrasting competitive intelligence and corporate espionage

[05:06] How corporate espionage breaks the law

[06:08] Practices that come under corporate espionage

[06:38] Examples of corporate espionage in the recent past

[08:21] New wave threat from corporate espionage; Dark web

[09:34] How to ensure safety from corporate espionage

Love the show? Subscribe, Rate, Review, Like, and Share!

Let's Connect!

Connect with Shayn De Mur on;

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Email: [email protected]

Different women constantly face issues such as divorce, menopause, and aging. One common challenge with women is embracing aging for fear of growing old. In today's episode, Shayn De Mur is joined by Jack Perez, the founder of Kuel Life. Through the platform, Jack provides an opportunity for women to share, shop, learn and play. She is a Pro-aging champion who normalizes aging through curated content and women-driven brands.

Tune in!

During this episode, you will learn about the following;

[00:01] Episode introduction

[00:31] Jack Perez's bio

[01:28] Jack's journey to establishing Kuel Life

[05:12] Who is targeted by Kuel Life?

[06:09] Concept that normalizes aging

[08:24] Why women dont embrace the aspect of aging

[10:35] Advising people having issues with the aging process

[14:17] Requirements to become a member of Kuel Life

[15:47] Recommended resources on normalizing aging

[16:54] Jack's online contacts

Don't forget to Subscribe, Rate, Review, Like, and Share!

Let's Connect!

Connect with Jack Perez on;

Website: https://kuellife.com/

Facebook: https://www.facebook.com/kuellife/

Instagram: https://www.instagram.com/kuellife/

Twitter: https://twitter.com/kuellife

Pinterest: https://www.pinterest.com/kuellife/

Connect with Shayn De Mur on;

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Welcome to today's episode, where I discuss psychographics as a component of customer intelligence. Psychographics involves studying people's qualitative characteristics, such as attitudes, opinions, and behaviors. Psychographics help understand factors that influence buying behavior, thus providing a perfect platform for providing top-notch goods and services satisfying customers' desires and requirements.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[00:36] Todays focus; psychographics

[00:53] Defining psychographics

[01:28] Characteristics of psychographics

[01:37] #1 Personalities; introversion and extraversion

[02:08] #2 Lifestyle

[02:49] #3 Interest

[03:44] #4 Opinion, attitudes, and beliefs

[04:30] #5 Values

[05:22] Characteristics influencing buying behavior

[05:39] #1 Priority initiative

[07:11] #2 Buying decision/ success factors

[07:42] #3 Perceived barriers

[09:05] #4 Decision criteria

[09:49] #5 Buyer's journey

[10:59] Methods of generating a psychographic profile

Don't forget to Subscribe, Rate, Review, Like, and Share!

Let's Connect!

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Welcome to Today's episode, where I discuss customer intimacy and how to develop it perfectly. For any brand to overtake the leading companies and get a larger market share, it is vital to ensure a collaborative team. Also, studying the needs and desires of the customers leads to the provision of top-notch goods and services.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[00:27] Today's focus; customer intimacy

[00:48] What is customer intimacy

[01:16] Correlation between customer intimacy and company's Branding

[01:42] Impacts of team's perception of itself on customer intimacy

[01:58] Alignment of external and internal perceptions

[02:28] Importance of internal and external transparency in customer intimacy

[03:24] Getting your entire team on the same page

[05:38] Engaging with your customers to ensure customer intimacy

[06:43] Anticipate the customer's needs

[06:49] Identifying your customer's sweet spot

[07:20] Align the team with the market to get the most out of the market share

Love the show? Subscribe, Rate, Review, Like, and Share!

Let's Connect!

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Achieving a remarkable customer experience always has a positive impact on the business. Positive customer experience results in customer retention and promotes the awareness of a business's brand. Customers have the power as they can acquire resources to educate themselves on products/services to purchase. Today's episode covers a brief introduction to customer experience.

Tune in!

During this episode, you will learn about;

[00:01] Episode introduction

[00:21] Today's focus: customer experience overview

[01:50] Defining customer experience

[02:31] The importance of ensuring a positive experience

[03:20] Research other people's experiences

[04:28] Turning customers into brand ambassadors

[07:23] Creating great customer experiences

[07:42] Components of great experience

[07:53] #1 customer intelligence

[08:42] #2 competitive intelligence

[10:14] How to acquire 'sales as an act of love' course at a discount

Notable Quotes

"The power is in the hands of the customer" [02:51]

Love the show? Subscribe, Rate, Review, Like, and Share!

Let's Connect!

Connect with Shayn De Mur on;

Website: https://www.zenbitespodcast.com/

Twitter: https://twitter.com/shayndemur

Instagram: https://www.instagram.com/shayndemur/

YouTube: https://www.youtube.com/c/ZenBites

Email: [email protected]

In this episode, we have invited Danielle Mulvey, a former flight attendant who now has 50 million dollars plus in annual revenue because she has a team of employees, which she refers to as the five-star employees. Today, Danielle guides us on how to be buffalo-oriented entrepreneurs and be able to recruit 5-star employees that will boost your business.

Danielle’s Journey To Entrepreneurship

[0:58]

During her flight attendant days, Danielle worked for one of the major airlines. Unlike Southwest Airlines, where flight attendants have complete ownership of their position and are flexible, United, Delta, and American were very rigid with their employees, including their flight attendants. Therefore, job satisfaction was far from ideal.

[3:14]

Similar to this, Danielle says that it's essential for business owners to grasp and comprehend the idea that you should only employ employees in your corporation whom you can trust and to whom you can delegate ownership of their position. When someone has ownership of something, they treat it differently; they treat it better.

[4:28]

After Danielle left the airline, she worked for an advertising and marketing agency in Nashville, Tennessee. She was dissatisfied after a year, and thus decided to start her own advertising and marketing agency.

Five-Star Rating System

[7:16]

When you hire people, you need to use an objective system like a five-star employee rating system to filter out the average or worse employees. However, just because someone is a two-star employee for one role doesn't mean they cannot be a five-star employee for another role.

Helping Business Owners

[10:54]

Danielle helps business owners define what they're looking for and not looking for in order to not repeat the same hiring mistakes they've made in the past.

[12:35]

Danielle emphasizes the necessity for a positive outlook; you should be clear about what you're searching for and ask detailed questions. She assists businesses in developing a simple yet thorough interview packet so they can genuinely get to know a candidate and determine whether or not they are indeed a good match for the position.

Biggest Mistake when Hiring

[14:10]

Entrepreneurs make recruiting decisions based too heavily on intuition and gut feelings. Additionally, they lack a system for objectively evaluating the candidate’s ability.

Difference Between Recruiter and Headhunter

[19:20]

A headhunter begins to build a recruitment pool by dialing potential prospects. They'll track down the individual, bring them back, and introduce them. A recruiter is a more pleasant variation of a headhunter; they are internally positioned or involve more collaboration and business representation.

Top Grading

[21:20]

Top grading involves assigning A, B, or C grades to employees. If someone is a C, they are kicked out and replaced with more A players.

Buffalo Oriented Entrepreneurs

[25:09]

A literal buffalo knows how to get through a storm fast. Similar to this, a buffalo-oriented entrepreneur knows when to stop everything, not go against the grain, and not do what everyone else is doing. They change course, fix something, and get through it faster and better.

Go to https://www.5staremployees.com/ to have a guide on recruiting and hiring five-star employees and read the 11 qualities of a five-star employee.

You can also follow Danielle on her socials:

Facebook | Instagram | LinkedIn