In this installment of the Gray Matter Moment, Ryan discusses the concept of known unknowns and the importance of acknowledging and valuing the work that is not directly seen. He draws parallels to the concept of dark matter in the universe, where there is something causing gravity that cannot be seen but its effects can be observed. Ryan emphasizes the need for leaders and managers to recognize and appreciate the known unknowns, as it contributes to the success of the team and organization. He also highlights the negative consequences of not valuing the unseen work, such as creating a zero-sum environment and dehumanizing people.

Keywords
known unknowns, dark matter, unseen work, valuing effort, leadership, management

Takeaways

• Recognize and appreciate the work that is not directly seen or acknowledged.
• Hold space for the known unknowns and understand that there are things happening that may not be visible.
• Avoid creating a zero-sum environment where people have to compete for recognition.
• Value humility and celebrate the successes that happen behind the scenes.
• Leaders and managers play a crucial role in creating an environment that values and recognizes unseen work.

Sound Bites

• "We don't know what it is. Maybe it's not even matter. But we know that something is causing gravity that we can't see but we can see its effects."
• "Leaders can end up de-incentivizing those who are doing the great work that they end up taking for granted."

Chapters00:00 Introduction
04:06 Drawing Parallels to Dark Matter
06:28 The Importance of Valuing Unseen Work
10:22 Creating a Zero-Sum Environment
13:54 The Role of Leaders in Recognizing Unseen Work
19:47 Recognizing All Successes
23:17 The Limitations of Perception
26:11 Holding Known Unknowns
28:30 Conclusion

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Voiceovers by Chris Dechter:
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