In this episode, Laura and Holly discuss the importance of always hiring in a service-based business. They emphasize the importance of having a training system in place, as well as the importance of continuously interviewing potential candidates (even when you are fully staffed, seriously). They share the (kind of terrifying) statistic that 52% of current employees are thinking about quitting, highlighting the importance of being prepared for turnover. They also discuss the concept of 'benching' potential candidates, as well as the importance of offering a good job with good pay and company culture to attract and retain employees.

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