This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Here you go — short, clean, Buzzsprout-ready:

Holiday Boundaries: How to Say No Without Losing Clients

The holidays can turn small client requests into big schedule problems fast. In this episode, Shannon and Jamie break down how to set clear holiday boundaries, protect your schedule, and support your cleaning team — without sounding rude or losing good clients. We talk about common boundary triggers, why “being nice” costs you money, and simple scripts that make saying no easier. If you’re ready to stop letting clients run your business during the busiest season of the year, this episode is for you.

Here is the link to apply for the scholarship

https://forms.gle/c122YU6oNRG7Tic19

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

In this episode, we break down why waiting to raise your prices quietly kills your profit — even when you’re fully booked. If you’ve been putting off price increases because of the economy, the holidays, or fear of client pushback, this conversation is for you.

We talk through how often price increases should happen, what percentage is normal, and why raising everyone at once is one of the fastest ways to lose clients. We also explain why December is one of the best times to raise rates, how pricing connects directly to payroll and rising operating costs, and how to roll out increases without panic or mass cancellations.

A special thank you to our sponsor, Erica Paynter of MyVBK.com, for supporting this episode. Price increases aren’t greedy — they’re necessary if you want to protect your profit and build a sustainable cleaning business.

Show notes are on my website, kleanfreaksuniversity.com

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

December is the busiest, most demanding month for cleaning teams—long days, high client expectations, and burnout everywhere. In this episode, Shannon and Jamie break down why staff appreciation is a year-round business strategy, not just a holiday gesture.

Learn low-cost ways to help your cleaners feel seen, valued, and motivated without breaking your budget. We cover burnout, the “glitter policy,” simple recognition ideas, holiday bonus pitfalls, and how to build a structured appreciation plan for 2026.

Whether you have W-2s, 1099s, or both, this episode gives you practical, budget-friendly tools to improve retention, reduce drama, and strengthen your company culture.

What You’ll Learn:

• Why appreciation increases retention and quality
• December burnout + emotional load on cleaners
• The famous “glitter policy”
• Easy, low-cost appreciation ideas ($5 cards, notes, shout-outs, voice memos)
• Public vs private recognition
• Simple bonus structure ideas
• Appreciation pitfalls to avoid (favoritism, one-off big bonuses)
• Building a year-round appreciation calendar for 2026
• How structure creates a stronger company culture

Quick Takeaways:

• Appreciation is a strategy, not a season
• Keep it simple, consistent, and fair
• Low-budget ideas still make a big impact
• Clear expectations prevent resentment and confusion

If you love this episode, please leave a 5-star review—it helps Cleaning Business Life reach more owners.
Interested in sponsoring the show? Email [email protected]

Here is the link to apply for the scholarship

https://forms.gle/c122YU6oNRG7Tic19

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

I n This Episode, We Cover:

• The Maria Perez case recap
  • What happened the day of the shooting
  • Why this hits so close to home for cleaning business owners
  • New updates: charges filed, bond amount, fines, and legal direction so far
• Worker classification & liability (W-2 vs 1099)
  • How your employment structure impacts safety requirements
  • Why 1099 cleaners should carry their own insurance
  • How liability, general liability, workers’ comp, and bonding come into play
  • Why “it’s just my husband and I” or “we’re a small team” is not protection
• Safety protocols every cleaning business needs NOW
  • Standardized arrival protocols: knock, announce, ring, then unlock
  • Using photos of the property (from walkthroughs or Zillow/online listings)
  • Address verification: house number, street name, cross streets, and landmarks
  • Mandatory check-in systems (Slack, text, Life360, Jobber, etc.)
  • Locking the door after entry for both residential and commercial cleans
• Technology & tools for safer operations
  • How CRMs like Jobber help with mapping, address validation, and notes
  • Using photos, notes, and face recognition tools to help homeowners identify who’s arriving
  • Why documentation isn’t just “nice to have” – it’s part of your risk management
• Violence in the workplace & legal obligations
  • Jamie’s California requirements: violence in the workplace safety meetings & logs
  • Why safety meetings, sign-offs, and written protocols matter
  • How to build a simple but effective safety log your team actually uses
• Real-life stories from the field
  • Wrong address scares and how they were resolved
  • Walking in on guests or homeowners unexpectedly
  • The emotional toll of these close calls and why they must be taken seriously
• Industry-wide implications
  • Why this

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

 Holiday Gift Cards & Cleaning Packages That Actually Sell!

 In this episode of Cleaning Business Life, Shannon Miller and co-host Jamie Runco break down how to turn seasonal gift cards and cleaning packages into real fourth-quarter profit without burning out your team or blowing up your schedule. From low-tech Canva vouchers to plastic gift cards and “Mommy Reset” premium packages, they walk you through how to sell more, protect your margins, and avoid the most common mistakes cleaning business owners make during the holidays.

In This Episode, You’ll Learn:

• Why house cleaning is one of the most appreciated (and underused) holiday gifts
• How to add an extra $5K–$40K to your Q4 bottom line with gift card sales
• Smart ways to redeem gift cards in phases so you don’t overload your schedule
• The difference between charity/fundraiser gift baskets and paid gift cards
• How to use paper vouchers, Canva designs, or third-party plastic cards
• Why you should number, sign, and track every gift card to prevent fraud
• How blackout dates protect your calendar around Christmas, Mother’s Day, and other peak times
• Ideas for profitable packages, including:
  • Mommy Reset Packages
  • Mini top-to-bottom deluxe cleans
  • Laundry-only or dishes-only packages
  • “Make Your Bed” recurring service bundles
• How to price high-ticket packages so they actually move the needle in your business
• Turning one-time gift card redemptions into recurring weekly, biweekly, or monthly clients

Resources Mentioned:

• Klean Freaks University – Training, tools, and resources for cleaning business owners:
  KleanFreaksUniversity.com
• Maid-Broker Cleaning Services & Packages:
  Maid-Broker.com
• Black Friday Bonanza & Mommy Reset Package (for strategy, pricing, and done-for-you structure) – available through Klean Freaks University.

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Get the TTT-Mini Course here: 

https://klean-freaks-university.newzenler.com/courses/mini-train-the-trainer-system

December can make a thriving cleaning business feel like a pressure cooker. We open the calendar, pull back the curtain, and show exactly how we protect quality, energy, and revenue when demand spikes and expectations soar. If you’ve ever said yes to an “easy” emergency cleaning that became a late‑night headache, this conversation gives you the words, workflows, and boundaries to keep your season sane.

We start by confirming client travel plans and preferred holiday adjustments well before the rush, then show how to turn released slots into wait‑list wins. You’ll hear why scope creep starts with “just one quick thing,” and how to coach techs to redirect add‑ons without damaging rapport. We break down realistic capacity—think 12 to 17 recurring homes per tech depending on size and drive time—and explain why training new hires in December rarely pays off. Instead, we share the hiring and onboarding cadence that sets teams up to succeed before the lights go up.

Flow control is the heart of the strategy. Like a great restaurant host, we stagger heavy jobs, protect route density, and prevent the end‑of‑day quality cliff that comes from stacking five homes per team. We also dive into team care: checking in on mental load, centralizing time‑off requests with HR tools, and deciding your Christmas Eve and New Year’s operating hours early so the whole org sings from the same sheet. Along the way, we capture the small lessons that vanish by fall—voice notes, quick logs, and a living “Holiday Playbook” that turns chaos into a repeatable plan.

If you want fewer fires, happier clients, and a team that still smiles in January, this one’s for you. Hit follow, share this with a fello

Here is the link to apply for the scholarship

https://forms.gle/c122YU6oNRG7Tic19

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Get the Hire Smarter ™️ The Working Interview System 

https://klean-freaks-university.newzenler.com/courses/nm0owatg

In this episode of Cleaning Business Life, Shannon Miller and co-host Jamie Runco dig into the stereotypes that have followed cleaners and domestic workers for decades — and how today’s cleaning business owners are rewriting the story.

From movies like Maid in Manhattan and The Help to sitcom punchlines and mystery novels where “the maid finds the body,” the media has quietly trained the world to see cleaners as less-than. Shannon and Jamie trace how that narrative formed, how the Fair Labor Standards Act finally recognized domestic workers, and why COVID-era “essential worker” status still hasn’t translated into the respect cleaners deserve.

They also share practical ways to reclaim your professional identity:

• Why problem clients and non-payers are the exception, not the standard
• How pricing, premium rates, and boundaries protect your business
• The power of systems, booking platforms, uniforms, and online presence
• Red flags in “high-control” clients and underpaying jobs
• Why mentorship, education, and collaboration over competition are game-changers

Shannon also shares details about the annual Structure Scale & Profit Cleaning Academy scholarship, a $4,500 value including one-on-one coaching, created to give one cleaning business owner a serious leg up in the industry.

If you’re ready to stop accepting “just the cleaner” vibes and start showing up as the 23rd trade professional you really are, hit play, subscribe, and leave a 5-star review so more cleaners can find this conversation.

Here is the link to apply for the scholarship

https://forms.gle/c122YU6oNRG7Tic19

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Buy the Hire Smarter TM- Working Interview System here: 

https://klean-freaks-university.newzenler.com/courses/nm0owatg

Ever lose a great cleaner and feel that gut punch? We’ve been there—and we’ve learned that the moment someone exits is also the moment your business can level up. We walk through how to turn departures into practical insight with five targeted exit interview questions, a calm script that protects morale, and a follow-through plan that actually sticks.

We start with the real reasons people leave cleaning jobs: unpredictable schedules, pay that lags behind price increases, micromanaging leads, and silent wins that go unrecognized. Then we show how to fix them. You’ll hear how pay-for-performance can align raises with revenue, how to post schedules on time to cut anxiety, and how small acts of appreciation—like a quick shoutout or a coffee card after a tough job—create loyalty. We also dig into documentation and tools: use a short Google Form, keep Slack or text threads organized, and save records so unemployment claims don’t become guesswork.

Boundaries matter when someone exits. We share a simple, professional line for staff and clients—no gossip, no blame—and explain how to close the loop without naming names: announce the improvement, not the person. You’ll get tips on spotting patterns across exits, protecting your brand in the age of social reviews, and understanding the legal gray zones around non-disparagement so you don’t stumble. The goal is simple: reduce turnover, retain A-players, and build a culture where feedback leads to real change.

If you’re ready to grow smarter, lead stronger, and build a team that lasts, hit play and take notes. And if this helped, subscribe, leave a 5-star review, and share it with a fellow cleaning business owner who’s ready to retain their best

Here is the link to apply for the scholarship

https://forms.gle/c122YU6oNRG7Tic19

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

🎙️ Train the Trainer, Part 2: The Working Interview

buy the mini-TTT- here: https://klean-freaks-university.newzenler.com/courses/mini-train-the-trainer-system

🧹 Episode Summary

In this second installment of our Train the Trainer series, Shannon Miller of KleanFreaksUniversity.com
and co-host Jamie Runco dive deep into the working interview—a crucial step for any cleaning business owner who wants to hire smarter, train better, and protect their company.

Learn how to legally structure a working interview, what documents you must have signed, and how to observe not just cleaning skill but mindset, initiative, and professionalism. You’ll also hear how to set clear boundaries, evaluate new hires with confidence, and make the right call—fast.

🧾 Key Talking Points

• Why the working interview is your secret weapon for safer, smarter hiring
• Four essential forms you need: ID, emergency contact, job-description acknowledgment, and working-interview agreement
• How to pre-screen and meet candidates safely before they step inside a client’s home
• What to look for beyond technique—attitude, teamwork, and respect matter more than perfection
• Using score sheets to evaluate effort, teachability, and communication
• Professiona

Here is the link to apply for the scholarship

https://forms.gle/c122YU6oNRG7Tic19

Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She’s on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica’s all about turning messy books into profit-packed powerhouses.

 [email protected] 

Support the show

Thanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out.

Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around.

If you enjoyed today’s episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice.

Let’s stay connected! You can find me online at:
📌 Facebook: facebook.com/themaidsnetwork
📌 Instagram: instagram.com/kleanfreaksuniversity
📌 YouTube: youtube.com/@kleanfreakstv
📌 Website: kleanfreaksuniversity.com

Want to go deeper? Join the Maid to Prosper membership inside Klean Freaks University and get access to my library of 55+ courses, live coaching, and the support you need to build your dream business. Visit kleanfreaksuniversity.com to learn more.

Until next time—keep showing up, keep sh...