That one that no matter what you do or say cannot pleased?

In this episode I share 1 strategy how to save your business from a bad review ever again.

[00:01:20] - Special Zoom about breaking down systems and processes for running a million dollar short-term and long-term rental business.

[00:02:00] - What you need to do if you got a guest that is hostile and aggressive client

[00:04:04] -  Mistake of using I can't  and I won't to your customer.

[00:05:00] - Customer isn't always right but...

[00:06:43] - The time Logan and his wife got a customer in their Airbnb that is terroist client.

[00:09:30] - Reputation is more important.

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