Matt Report

11 Ways to support your WordPress theme or plugin


Listen Later

With so many tools and communication channels available to us, choosing how you support your WordPress product can be a real head-scratcher.
Luckily, in today’s episode, Devin and I are here to explain the best methods we’ve found that work in our respective businesses. If you’ve been in the WordPress product business for a while now, you know how interesting support can get. Depending on your product, your support channel can span fairly broad spectrums. From supporting agencies that are using your plugin for client work, all the way to first-time WordPress users that just purchased your theme.
Bridging that gap is always a challenge. Our products are expected to work in an ecosystem that we have very little control over. Think about the various hosts, versions of WordPress, and conflicting plugin code a user might be running. It’s actually quite scary when you think about it. Recently the team at Yoast wrote about their headaches launching a new version. A good read for anyone considering pushing out a major update.

Support channels mentioned in this episode
While it’s best you listen or watch the video, here are the areas of support Devin and I discuss:

* Documentation
* Blog post
* Seminars/webinars
* Helpdesk (like Helpscout, Freshdesk, intercom.io, etc)
* Forums (BBPress, Discourse, etc)
* Ongoing training videos (like an “academy”)
* Live chat plugins (Zopim, Olark, etc)
* Provide a solid upgrade and development path
* Provide industry knowledge relative to your client
* Automation (for segmentation and follow-up)
* Content marketing in the form of blogs & educational shows/podcasts

Listen to the audio
[smart_track_player url=”https://soundcloud.com/matt-report/how-to-support-your-wordpress-theme-plugin-customers” title=”11 Ways to support your WordPress theme & plugin cusotmers” artist=”Matt Report” social=”true” social_twitter=”true” social_facebook=”true” social_gplus=”true” ]
Watch the video

 
Like the show? Consider joining the newsletter.
...more
View all episodesView all episodes
Download on the App Store

Matt ReportBy Matt Report & Matt Medeiros

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

133 ratings


More shows like Matt Report

View all
WP Tavern by WordPress Tavern

WP Tavern

72 Listeners

The Hartmann Report by Thom Hartmann

The Hartmann Report

1,363 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,067 Listeners

Modern Wisdom by Chris Williamson

Modern Wisdom

3,759 Listeners

Factually! with Adam Conover by Headgum

Factually! with Adam Conover

2,201 Listeners

My First Million by Hubspot Media

My First Million

2,620 Listeners

Shawn Ryan Show by Shawn Ryan

Shawn Ryan Show

42,342 Listeners

Genstart by DR

Genstart

110 Listeners

The WP Minute by Matt Report & Matt Medeiros

The WP Minute

1 Listeners

The WP Minute+ by Matt Medeiros

The WP Minute+

1 Listeners

The Rest Is Football by Goalhanger

The Rest Is Football

697 Listeners