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In this second in our 'Start as You Mean To Go On' series we focus on the hot topic that is employee engagement in todays workplace. Defined as 'what it feels like to work here' we flip the typical approach to this by focusing on how engagement requires both parties to take accountability for how engaged they are. Like customer service experience, how we as the customer behave will influence the behaviour of the other and so if you want a smiley positive interaction then that starts with the first person in that chain of events. Likewise with colleague engagement, its a chain reaction where we are all responsible for creating an engaged environment. We share tips for asking for more in a positive way, the 6 pillars of engagement shared by the LinkedIn People Science research in 2022 and a wake-up call for those wanting to raise employee engagement to generate more results.