Federal agencies have a roadmap now for delivering digital-first experiences to the customers they serve. The guidance the Office of Management and Budget calls “Delivering a Digital-First Public Experience” can be a roadmap for the vendor community too, according to Clare Martorana, the Chief Information Officer of the United States. On Fed Gov Today TV recently, I asked her what she meant by that.

You heard Clare reference the roll-out of the digital-first guidance, and her presentation about it at ACT-IAC’s Executive Leadership Conference 2023 in our TV conversation. Today’s podcast includes some highlights of that presentation, starting with her view of the relationship between government and industry. Right after her presentation at ELC, I joined her on stage for a fireside chat about the digital first guidance.