First Chair Podcast host George Thomas catches up with Peggy Hiller, CEO of PSIA-AASI. On this episode, George and Peggy talk about the member survey that was conducted. Part 3 of the survey is how PSIA-AASI can take critiques and make changes. Peggy talks about how PSIA-AASI is striving to accomplish education excellence. We've made strides to do this by creating a unified examination process across the country. Peggy goes on to talk about how the Premier Member Experience is top of mind. PSIA-AASI strives to hold ourselves to the highest threshold. The Premier Member Experience comes at all points of an instructors journey from joining, to working, to teaching and every interaction that member has with PSIA-AASI. George questions Peggy about her role as CEO and how she plans to proceed in the future by listening to members and providing a pathway to encourage the Premier Member Experience to be felt by every member of PSIA-AASI.