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1286 | Certainty Sounds Like Shouting
A real email exchange about a home repair gone wrong reveals something deeper: how writing without curiosity—especially when we’re certain we’re right—can turn a simple message into emotional kindling.
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By Carl Richards
4.9
114114 ratings
A real email exchange about a home repair gone wrong reveals something deeper: how writing without curiosity—especially when we’re certain we’re right—can turn a simple message into emotional kindling.
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