This is part 2 in a six-part podcast miniseries on how to improve the client experience. Episode 128 introduces the series.

In this episode I discuss 29 suggestions for how to improve the client experience during the proposal phase.

In Episodes 130-133, I'll be covering the next four phases in a project lifecycle:

1. The proposal phase
2. Onboarding / kickoff phase
3. Project execution
4. Wrap-up
5. Post-project

I learned this five-part framework from David A. Fields, and encourage everyone to visit his website:

https://www.davidafields.com/

If you subscribe to the weekly Unleashed email, you'll receive a summary checklist that includes the points from the whole miniseries. Sign up at:

https://www.umbrex.com/unleashed-podcast/