When we think of internal communication, we often jump straight to emails, intranets, and town halls... but what about listening? How do we truly hear employees and act on what they share?

In this episode of the Less Chatter, More Matter podcast, we're joined by Howard Krais, co-founder of True Communications and co-author of Leading the Listening Organisation. With decades of experience in global change communications, Howard has pioneered research into how organisations listen and why it matters.

We dive into what makes a 'listening organisation,' the role leaders play in shaping culture, and how to move from hearing to truly listening. Howard also unpacks the barriers businesses face, how listening can become an early warning system for risks, and the surprising role AI might play in transforming how we listen.

If you’ve ever felt like your surveys disappear into a black hole, or wondered how to build a culture where employees feel heard, this episode will change how you think about internal comms.

Links mentioned in this episode:

• Howard Krais’ LinkedIn
• True Communications
• Leading the Listening Organisation: Creating Organisations that Flourish book
• 90 minute Strategy Power Session
• Public workshops and training
• Less Chatter, More Matter - Mel’s book
• Topic in Ten - have your say!
• Template packs
• Change Isn't Hard! - Mel's book
• Sign up here to the fortnightly mail out of free resources!

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