Ryan is back on the ISE 2026 show floor for Part 2 with Tom Segers, an AV professional supporting Thomas More University of Applied Sciences in Belgium across multiple campuses. Tom shares what it looks like when a hobby becomes a career, and why being detail minded is not just a personality trait, it is survival in higher ed AV.

From WhatsApp culture in Europe to the very real complexity of LED walls, 4K workflows, and teacher friendly BYOD realities, this episode stays practical and human. It ends on a simple truth that will feel familiar to anyone in our line of work: if nobody is calling, that might be the best news you get all week.

Topics Discussed

• Supporting seven campuses with a small AV team
• When your hobby becomes your job
• The value and downside of being detail minded
• Communication habits and coordination in Europe
• WhatsApp as an operational tool at events
• What it really takes to make an LED wall succeed in teaching spaces
• Power, input, and workflow surprises with LED deployments
• The gap between BYOD policy and BYOD reality
• Duplicate vs extend mode issues in real classrooms
• Why lack of complaints can be a success metric in AV

Connect with Tom Segers:
LinkedIn: https://www.linkedin.com/in/tom-segers-19b89676/

Connect with Ryan
@Ryan_A_Gray
https://www.linkedin.com/in/ryanagray/
[email protected]

Voiceover by Chris DechterHave feedback or guest ideas? Let us know!

This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!