In both the military and law enforcement universes, there's often an understandable amount of friction between the people out where the action is and those who help them get there and support them in their work. In this episode, Jim and Mike discuss ways to smooth cooperation between the people behind the scenes and the officer on the street or the pilot in the seat. When you really think about it, everybody's supporting somebody and nobody's completing the mission alone. Learning to distinguish between your "boss" and your "customer" can help you focus on operational success whether you're the one calling in the air support, flying the plane, or keeping the plane flyable. As the saying goes, the chicken is involved in breakfast while the pig is committed…but breakfast ain't happening without both doing their jobs.

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Randy Pausch Achieving Childhood Dreams

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Intro music credit Bensound.com