In this episode of Behavior Gap Radio, Carl explores the difference between kind and wicked learning environments—and why misunderstanding feedback can lead us to learn exactly the wrong lesson. Drawing on examples from markets, backcountry skiing, and life decisions, he explains how delayed or unreliable feedback can turn experience into overconfidence instead of wisdom. Carl shows why outcomes aren’t always feedback, why “nothing bad happened” can be dangerously misleading, and why strong processes matter more than results in wicked environments. A crucial guide to learning safely in uncertain terrain.

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