Colette Slone, RMT and Clinic Owner shares how freedom fuels her clinic ownership, why communication is core to care, and how small details—from intake questions to hot towels—turn good treatments into memorable experiences that keep clients returning. We cover specific prompts she uses before, during, and after sessions to earn clearer feedback and stronger results.

Resources:

FREE Communication Resource Guide for RMTs In this Guide Colette provides you with some examples of questions that she utilizes during her time with patients during the Intake Process, During the Treatment, and After the Treatment.

• Book: Stop Selling, Start Asking — Roman Kmenta

• Book: Massage MBA — Rachel Beider

  Book: Raving Fans: A Revolutionary Approach to Customer Service. Ken Blanchard and Sheldon Bowles

• Course/Teacher referenced: Walt Fritz, PT on IG @waltfritzpt

  
  

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