Behavior Gap Radio

1396 | The Tool Is NOT the Thing


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In this episode, Carl shares a story about a surgeon retraining in his 50s to use new robotic tools—and uses it to explore a bigger idea: it’s easy to get distracted by tools and forget the job to be done. The goal isn’t the hammer, the robot, or the latest technology. The goal is the outcome. Whether that’s better patient results, clearer advice, or kindness and connection at scale, tools only matter if they serve the purpose. Instead of feeling threatened by new technology, Carl suggests getting clearer about what you’re actually trying to do in the world—and then choosing the tools, old or new, that help you do that better.

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Behavior Gap RadioBy Carl Richards

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