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In this episode of The Glass House, Ben and Lynley Mandrell dive into the power of preparation—especially when it comes to shaping the environments we lead in. Whether you're welcoming a new staff member, greeting a church guest, or hosting a team event, the atmosphere you create speaks volumes.

Ben & Lynley unpack why first impressions matter and how intentional details—big or small—can leave a lasting impact. They discuss the tension between thoughtful experiences and branding strategies, pointing to the deeper calling of hospitality as a reflection of care and mission.

Listeners will walk away with practical insights on how to:

• Cultivate welcoming spaces for both visitors and teams
• Align preparation with purpose, not just performance
• Make every interaction feel personal, memorable, and mission-driven

If you’re leading in ministry, business, or your own home, this conversation will encourage you to think more intentionally about how preparation sets the tone for transformation.