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HOA incivility can spread fast in your community. Learn when tension becomes toxic and how boards can lead with clarity, kindness, and control! 

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Incivility inside an HOA is more than bad behavior. It’s contagious, corrosive, and can quietly undermine leadership and decision-making. Robert and Kevin explore how disrespect escalates, why tone matters during tough decisions like special assessments, and how board members can reset community culture. Remember:  kindness is not weakness! 

Chapters:

00:00 Why does incivility feel worse in HOAs than anywhere else?
03:56 What exactly counts as incivility in a community association?
04:56 Why is incivility contagious while nuisance behavior is not?
06:07 How does disrespect lower the emotional temperature of a community?
08:02 Why does kindness change assessment collection and enforcement?
08:45 How does tone shape how homeowners receive bad news?
09:41 Why do special assessments amplify incivility?
11:05 How can boards communicate bad news with compassion?
11:50 Why does leadership tone start inside the board room?
13:43 How does compassion reset HOA culture?
14:38 Why does simply acknowledging concerns calm conflict?
15:47 Why is assuming good intent a leadership skill?
16:59 How does fiduciary duty override personal disagreement?
18:36 Why do professional opinions defuse board conflict?
20:29 What is the communication stop sign and why does it matter?
21:12 When should boards pause meetings to cool things down?
22:40 Ad Break - Kevin Davis Insurance Services
23:09 How do boards proactively set expectations for kindness?
24:36 Why do vision and mission statements influence behavior?
25:55 How does celebrating small wins improve community culture?
26:53 Why does kindness make collaboration possible?
27:42 How can boards make kindness contagious again?
28:10 Why is civility ultimately a choice for leaders?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or

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