Kicking off the New Year on DMOU, we have for you a fascinating conversation with Visit Charlottesville Albermarle CVB CEO Courtney Cacatian. Her recent book “The Future of Destination Organizations: A Guide to a Community-Based Welcome,” chronicles her path in helping the community acknowledge its past and begin building for the future. From spearheading the award-winning Black C’ville to becoming the initial model for Tourism for All, Courtney recounts the journey her DMO has taken in building a more welcoming environment for residents and visitors alike.