In this week’s Resilient Surgeon episode, Sheila Heen, a lecturer on negotiation at Harvard Law School and co-author of Thanks for the Feedback and Difficult Conversations, talks about giving and receiving feedback and how we can be better at both. Specifically, Heen explains how to be less dismissive in the way we receive feedback and become genuinely grateful and appreciative of feedback from others. She also talks about creating a productive feedback culture in the workplace.