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Khalil and Martin

The Cashflow Contractor Podcast

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Communication and setting clear expectations with clients are essential aspects of being a successful contractor. You can avoid misunderstandings, and disappointments, and ultimately produce better results by ensuring that both parties have an upfront understanding of what is expected. The same holds true for staff onboarding and management. 

Join Martin and Khalil as they discuss the significance of a positioning document and some best practices for setting clear expectations as a business owner. 

Time Stamps

• 00:50 - Things Come Up!
• 04:05 - The Importance of a Positioning Document
• 13:41 - A Guide to Working With Me
• 18:44 - Taking a Different Approach
• 24:54 - Improving Your Employee Onboarding Process
• 28:43 - Creating a Positioning Document
• 30:38 - Business Acquisitions
• 39:06 - Automations & Their Purpose
• 43:04 - Pay Attention to Your Contracts
• 46:51 - Why You Need an HR Manual for Your Business
• 48:54 - Think Like a Farmer!

Quotable Moments

• "Expectations are the foundation of disappointment. And so if you set poor expectations, And then something goes differently than expected. That's when a customer gets disappointed." - Khalil Benalioulhaj
• "Once you know what to do, you may have a lot of work, but it's just work, and we can all do work. Distress is when you don't know what to do, qnd clarity eliminates that problem." - Martin Holland
• "I think a lot of times as business owners, we just think of the costs that we have as assumptions in our head and we avoid things, but it's good to have clarity" - Khalil Benalioulhaj
• "In business, if you can find a rhythm that's protected, it'll have a lot greater chance of succeeding." - Khalil Benalioulhaj
• "The better course of action is to under promise and over deliver." - Martin Holland
• "Most contractors aren't gonna educate on the disappointments that could occur during the job ahead of time because they're worried about the sale. But if you do things differently, people can gain your trust." - Khalil Benalioulhaj
• "It's so easy to put numbers in a spreadsheet and multiply 2 of them together and get a result. It's not that easy to bring 2 company cultures together." - Martin Holland
• "Entrepreneurs begin their business to do something they're good at. Unfortunately, being in the business of doing something is a completely different animal than just doing it." - Martin Holland
• "One of the things that's kind of neat about farming is you make your decision and then you live with it because you can't do anything about it." - Martin Holland

Resources

• Onboarding a New Hire by Alex Lieberman
• "How to Work with Michael Girdley"
• Daffern Law Firm
• Need Marketing Help? We Recommend Benali
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