Curious why your sales might be slipping away? Join Martin & Khalil, with America’s service sales coach, Joe Crisara, as they delve into common sales pitfalls and practical tips to boost your game.

Time Stamps

• 02:04 - Episode Intro
• 02:57 - Joe's Iconic Sales Failure Story
• 13:58 - Lessons Learned from Sales Failures
• 19:20 - Creating Value and Personalizing Service
• 30:06 - Sales Rhythm and Company Culture
• 33:46 - Importance of Certifications and Safety
• 38:52 - Communicating Value and Differentiation in Sales
• 42:34 - Building Relationships and Closing Sales
• 44:43 - 4 Things to Do to Stop Losing Sales
• 49:00 - Episode Outro & Takeaways

Snippets from the Episode

• “People are more important than things.” - Joe Crisara
• “Your ego is not your amigo.” - Joe Crisara
• “I don't lower the price anymore ever. I'd rather give you more service.” - Joe Crisara
• “More for the same instead of the same for less.” -Martin Holland
• “The worst thing I could do to my worst enemy is putting them in the construction business without any training.” - Joe Crisara
• “You're not going to do things right unless you find out the wrong way first.” - Joe Crisara

24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant

Resources

• Check out OpenPhone
• Build a Business that Runs without you. Explore our GrowthKits 
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Joe Crisara

• Service MVP website
• Joe Crisara on LinkedIn

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
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More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

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• Subscribe to our Newsletter
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• Visit our website
• Email The Cashflow Contractor

Struggling with whether to keep or release an employee? In this episode, we tackle the hard truths about terminations, cultural impact, and why the right move might be the hardest one.

Time Stamps

• 01:44 - Introduction and Initial Dilemma
• 02:08  - Immediate Action vs. Strategic Replacement
• 04:02  - Consequences of Delaying Termination
• 05:56  - Cultural Impact and Employee Morale
• 09:58  - Challenges & Considerations When Firing An Employee
• 13:51  - Performance Plans and Coaching
• 17:35  - Reasons to Consider When Firing an Employee
• 24:54  - Implementing Change and Upholding Standards

Snippets from the Episode

• " What is the benefit of waiting? If it's that you think they'll change, the preponderance of the evidence says, no, they won't.” - Martin
•  You're suffering and you're not replacing. You've still got a square wheel out there. You've got to get a round wheel.”  - Martin
• “Nothing to ruin a good employee faster than you tolerating a bad one.” -Martin
•  ”Performance plans don't work, unless the performance plan is for the manager.” -Khalil

24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant

Resources

• Check out OpenPhone
• Build a Business that Runs without you. Explore our GrowthKits 
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
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• Visit our website
• Email The Cashflow Contractor

Here’s a powerful episode on how to drive real growth in your construction business! Returning guest, Mike Andes, shares key insights on profitability, scaling, systematizing and more. A must-listen for business owners!

Time Stamps

• 01:59 - Welcome Back, Mike!
• 02:17 - August Lawn Care Growth and Expansion 
• 03:52 - Introducing Copilot CRM
• 09:44 - Understanding the P4P Software (Pay-4-Performance)
• 12:59 - More on the Copilot CRM
• 13:50 - Challenges of Running a Software Company
• 17:02 - Scaling and Systematizing Your Business
• 23:20 - The Dangers of Growth
• 27:01 - Utilizing Copilot for Business Growth
• 33:57 - Defining the General Manager Roles
• 38:34 - Hiring an Assistant
• 43:39 - Systematizing Business Operations
• 50:29 - Navigating Price Increases
• 53:13 - Addressing Seasonality in Home Services
• 58:06 - The Importance of Recurring Revenue
• 01:05:49 - Episode Outro

Snippets from the Episode

• "Going from 1 million to 10 million, that's a difficult challenge. It's a different skill set required than going from zero to a million." -Mike Andes
• "Software will be the unlock for the next 10 to 15 years before robotics starts to really impact our industry." -Mike Andes
• "I believe that every business and how big it should be is a math problem." -Mike Andes
• "The definition of a system is essentially, I have the same outcome." -Mike Andes

24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant

Resources

• CFC Episode 112 - Mowing, Marketing, & Managing Franchises with Mike Andes
• Check out OpenPhone
• Build a Business that Runs without you. Explore our GrowthKits 
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Mike Andes

• Mike Andes’ website
• Mike Andes on LinkedIn
• Copilot CRM

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Subscribe to our Newsletter
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

Is your construction business running like a well-oiled machine? Learn about business function charts and how to streamline operations and maximize efficiency with the use of Ai!

Time Stamps

• 01:54 - Martin's 50th Reunion Story
• 06:32 - Experimenting with AI Tools
• 18:43 - AI's Impact on Jobs
• 25:15 - Getting Started with AI
• 25:59 - Automating Business Processes with AI
• 31:18 - Creating Knowledge Bases with ChatGPT
• 31:41 - Automating Email Responses
• 35:53 - Leveraging AI for Task Delegation
• 37:54 - Hiring & SOPs
• 42:47 - Building Effective Function Charts
• 50:30 - Maximizing Business Efficiency with Function Charts
• 54:58 - Evaluating Employee Performance
• 58:11 - Making Tough Decisions on Staffing
• 01:00:04 - Eliminating Redundancies
• 01:01:37 - Episode Outro

Snippets from the Episode

• "AI is not going to eliminate jobs. It's not taking anybody's job, especially in construction for that matter. But, the person who's gonna take your job is the person who uses Ai." -Khalil
• "If you had a function chart, and you had bullet points for each function, you would be in the top 3 percent of all businesses in the world for organization." - Martin

24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant

Resources

• Check out OpenPhone
• Build a Business that Runs without you. Explore our GrowthKits 
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

Are you a construction business owner juggling countless tasks and feeling stretched thin? Do you wish you had more time to focus on growth? Find out how a versatile Owner's Assistant can lighten your load, optimize your workflow, and take your business to the next level!

Time Stamps

• 02:42 - Episode Intro
• 03:49  - The Importance of Delegation
• 06:09  - What is an Owner's Assistant?
• 18:12  - Challenges and Solutions in Hiring Assistants
• 21:55  - Real-Life Examples of Owner's Assistants
• 26:38  - How to Find an Owner's Assistant
• 29:27  - Leveraging Global Talent 
• 39:35  - Onboarding & Training an Owner's Assistant
• 44:54  - 24 Things You Need to Effectively Hire an Assistant

Snippets from the Episode

• "The best business owners out there are using delegation, and they're using it very effectively.”  - Khalil Benalioulhaj 
• “It's lonely as an owner because you feel like you're the only person that cares as much as you do about the area of responsibilities that you have. And it should be that way. You are the owner, you have all of the upside. But you also have all the risk and that risk weighs on you.” - Khalil Benalioulhaj 
• “I think there’s very little excuse for not having an owner's assistant. Once you begin to realize how much time you spend inappropriately doing things somebody else could do.” - Martin Holland

24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant

Resources

• Check out OpenPhone
• Build a Business that Runs without you. Explore our GrowthKits 
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

How can technology reshape HR in the construction industry? Join us as we dive into this and more with Carrie Gardenhire, who’s sharing proven strategies to elevate compliance and streamline operations. Listen in for fresh insights!

Time Stamps

• 01:06 - Episode Intro
• 03:18 - Guest Introduction
• 04:04 - Carrie Gardenhire's Professional Background
• 06:36 - The Importance of Associations in Construction
• 15:10 - HR Challenges and Solutions for Small Contractors
• 18:14 - Leveraging Software for HR Efficiency
• 30:02 - Other HR Tools for Small Contractors
• 33:22 - Onboarding Process Essentials
• 39:12 - Employee Portals and Self-Service
• 41:05 - Overcoming Change Management Challenges
• 48:55 - Recruitment and Retention Strategies
• 54:41 - Episode Takeaways
• 56:29 - The Value of an Org Chart
• 01:00:47 - Why Choose Arcoro Construction Software

Snippets from the Episode

• "90% plus of contractors are struggling to fill their open positions” - Carrie Gardenhire
• We know that there is quite a bit of turnover in the construction industry. So, what can be done to ensure that the time being spent by that person that is in charge of hiring is best well spent?
•  “Just like you probably care about what's on your website because you want customers to feel a certain way when they engage with your company and with your brand,  all of these applicants are engaging with your company and they're getting an experience.” - Khalil Benalioulhaj
• “They don't know what they don't know. It's a truism. and association is a great place to find out  what you don't know. They can be like a giant perpetual mastermind.” -Martin Holland

Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! 

Resources

• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Carrie Gardenhire

• Arcoro’s Website
• Carrie Gardenhire on LinkedIn

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

Ever felt lost in the tech maze as a contractor? Unlock the secrets to optimizing your construction business with the right tech stack. Find out how you can streamline operations, boost efficiency, and let your digital toolbox work for you. Tune in!

Time Stamps

• 00:59 - Episode Intro
• 04:03 - Understanding Tech Stack
• 09:17 - Components of a Tech Stack
• 11:27 - Software for Different Areas of a Business 
• 13:54 - Tech Stack Audit
• 17:42 - Vertical SaaS (Software as a Service)
• 22:13 - Building Your Tech Stack: Where to Start
• 32:53 - The Importance of Regular Tech Stack Audits
• 33:21 - Choosing the Right Project Management Tools
• 38:46 - Understanding and Utilizing Kanban Boards
• 42:58 - Dealing with Software Bottlenecks
• 46:10 - Software & Systems: Which Should Come First?
• 49:12 - Evaluating ERP Systems for Your Business
• 55:45 - Building an Effective Tech Stack for Contractors

Audit Your Construction Tech Stack in 1 Day, Not 6 Months! Check out the Tech Stack Templates Here!

Resources

• Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! 
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

Uncover the secrets behind Alex Weeks' success with Northbuilt Construction! Learn about building confidence, creating processes, and redefining the contractor narrative. Don’t miss this insightful conversation. 

Time Stamps

• 00:51 - Elon Musk's SpaceX Rocket Catch
• 03:23 - Guest Introduction: Alex from Montana
• 06:04 - Alex's Upbringing and Family Background
• 12:22 - Journey into Construction
• 18:09 - How  Northbuilt Construction
• 26:44 - The Partnership Experience: Lessons Learned
• 30:58 - Going Solo: Building Confidence and Skills
• 34:06 - Scaling Up: Systems and Processes
• 41:40 - Communication Improvements 
• 44:05 - Getting Customers
• 48:19 - Roadblocks to Business Growth
• 55:01 - Advice for Aspiring Contractors
• 57:23 - Get in Touch with Alex Weeks

Snippets from Alex Weeks

• "Getting a college degree taught me how to educate myself."
• "I think what it comes down to is figuring out what you want. And then if that's what you want, go for that."
• "I want to change the narrative of what it means to be a contractor." 
• "You have to say what you're going to do. Do the thing you're going to do. And then follow up with the thing you did."
• "They seemed too pleased with 30 percent of my effort. So I decided to give a hundred percent to myself."

Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! 

Resources

• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Alex Weeks

• Alex Weeks on Instagram
• Alex Weeks on LinkedIn
• Northbuilt Construction Website
• Email Alex Weeks

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

Is it possible to engineer your life? Discover how Ken Rusk turned labor into legacy by shifting his mindset, empowering his team and building a winning culture. Learn incredible strategies for fostering independent thinkers and aligning team goals for personal and professional growth. Don't miss this episode! 

Time Stamps

• 01:08 - Episode Intro
• 02:25  - Guest Introduction
• 02:46  - Ken's Early Life and Career Beginnings
• 08:01  - The Importance of Vision and Goals
• 12:45  - Empowering Employees for Success
• 30:55  - Dealing with Reluctant Participants
• 33:07  - Exploring 'Blue Collar Cash'
• 35:54  - The Importance of Giving Back
• 38:29  - Creating a Vision for Your Life
• 46:35  - Inspiring Stories of Change
• 53:31  - Episode Takeaways

Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! 

Snippets from the Episode

• "The only way to grow your company is to become irrelevant to it."
• "Are there any intrapreneurs at my company who can run their department or the company in a way that they will own it?"
• "Ask your employees, how much do you think we can grow our company in the next year?"
• "Everyone inside their department should benefit from the fruits of their department on a monthly basis and an annual basis. Then a celebration with the team that you plan and pay for."
• "Every person at your company has to have a crystal clear vision of why they want to do what they do. 
• “Ask your employees "Why are you here?""
• "If you are going to hire an individual, hire the WHOLE individual."
• “Document what they want and create a vision board for each employee.”
• "Do you feel like you have control of your future? Do you know what your perfect Nirvana would look like?"
• "Draw it out on paper. Get the box for your puzzle together."
• "In order to work here, you have to be chasing something. I have to know that you're here for a reason."

Resources

• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Ken Rusk

• Website
• Blue Collar Cash 
• Take the Course!

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor

Tired of hiring misses? Discover the secrets to creating a hiring system that attracts top talent and transforms your team into all-stars. Listen now!

Time Stamps

• 00:49 - Episode Intro
• 03:51 - Craigslist and the Evolution of Job Boards
• 05:23 - The Importance of a Hiring Map
• 10:26 - Creating a Company Vision and Values
• 14:39 - Why Work For Your Company?
• 18:06 - Defining the Ideal Candidate
• 21:41 - Crafting Job Descriptions and Postings
• 23:50 - Crafting an Effective Job Posting
• 24:54 - Creating Engaging Job Headlines
• 25:57 - The Importance of a Smooth Interview Process
• 27:06 - Implementing an Efficient Application Process
• 30:26 - Screening Candidates Effectively
• 34:58 - Conducting Insightful Interviews
• 39:07 - Finalizing the Hiring Process
• 40:41 - Building a Sustainable Hiring System
• 42:33 - Ensuring Quality Hires and Team Fit
• 44:03 - Conclusion and Final Thoughts

Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! 

Resources

• Ideal Candidate Worksheet
• Need Marketing Help? We Recommend Benali
• Need Help with podcast production? We recommend Demandcast

More from Martin Holland

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Subscribe to our YouTube channel
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Visit our website
• Email The Cashflow Contractor