Most leadership and management training has a top-down approach, but real human interaction involves influence in all directions - especially during a negotiation or confrontation. Mike and Jim discuss how to recognize when the other party is trying to influence or manipulate you, and how to lead your way through a tense situation. This is the essence of de-escalation and conflict management.

Emotional Intelligence by Daniel Goleman - https://amzn.to/4gLj8Na

Goleman's 5 Elements of EQ - https://www.accipio.com/eleadership/personal-effectiveness/golemans-5-elements-of-eq/

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Intro music credit Bensound.com

Photo credit: DVIDS