Conflict is inevitable in a diverse, multi-generational workforce—but it doesn’t have to be destructive. In this episode, we unpack universal principles and guidelines to help leaders de-escalate tensions, navigate generational misunderstandings, and foster stronger team dynamics. Learn how to turn conflict into collaboration using proven strategies that work across all age groups.

Conversation Prompts for Leaders (2-3 min)

• What’s a generational misunderstanding you’ve encountered? How was it handled?
• Have you ever changed your perspective after hearing a different generation’s point of view? What shifted?
• What’s one step we can take as a team to improve communication across age groups?