Gaining more knowledge in one’s field of work is a worthwhile end in and of itself, but when it comes to improving your service drive’s performance, measuring the results of training is a must. This is especially true if the goal of a training topic is to improve specific KPIs. Evaluating the success of training involves knowing what areas of performance you’re trying to improve, having a quantifiable measurement of performance in those areas before training takes place, and quantifying them again after training is complete. Measuring the results of training isn’t the end of the process: what your team learns in training needs to be reinforced after the fact. This can be done via check-ins with managers or by revisiting the topic(s) in role-play scenarios or worksheets, or another approach that works best for your team. However you support and follow up on training, it is a key part of helping your service advisors grow, learn, and make your service drive that much more successful.

Hit Play NOW! To listen to Corey Parker and Corey Smith talk about training your teams!