Episode #1421: We’re live from Miami at the 46th NAMAD Annual Meeting, where community, opportunity and the next generation of dealership ownership are front and center. Paul and Kyle sit down with CarRx President Shane Wilson to talk about customer retention, why the first service visit matters so much and how dealers can turn a vehicle sale into an 84-month relationship.
Thanks to CarRx for making our coverage of NAMAD 2026 possible. Learn more at: https://www.carrx.com/
Show Notes with links:
Dealers spend plenty of energy getting customers through the front door, but Shane Wilson, President of CarRx, says the bigger opportunity starts after the keys change hands. With auto loans stretching toward seven years, Wilson sees customer retention—and especially that first service visit—as a major lever for long-term dealership profitability.