Mistakes happen. In healthy work environments, not only is that fact acknowledged, it's recognized as an opportunity to learn. That's something JD Long has been thinking about quite a bit over the past few years, and he joined the show for a chat about psychological safety: what it is, why it's important, and different techniques for engendering it. Michael trolled Tim almost immediately, which is: 1) ironic, and 2) slated to be addressed in a blameless post-mortem. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.