
Sign up to save your podcasts
Or


In this episode of Volunteer Nation Podcast, Tobi dives deep into what makes a truly exceptional volunteer user experience — from the very first moment someone encounters your organization, through onboarding, active service, and beyond.
Tobi breaks down the five core UX principles nonprofits must master — clarity, consistency, ease, empathy, and delight and explains how they shape volunteer satisfaction, retention, and commitment.
You’ll also learn how to walk the path through your own volunteer journey to spot quick-win improvements and elevate your entire program.
Full show notes: 190. 5 Principles for an Unforgettable Volunteer User Experience
User Experience - Episode Highlights
Helpful Links
Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.
For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at [email protected].
By Tobi Johnson, MA, CVA4.8
2525 ratings
In this episode of Volunteer Nation Podcast, Tobi dives deep into what makes a truly exceptional volunteer user experience — from the very first moment someone encounters your organization, through onboarding, active service, and beyond.
Tobi breaks down the five core UX principles nonprofits must master — clarity, consistency, ease, empathy, and delight and explains how they shape volunteer satisfaction, retention, and commitment.
You’ll also learn how to walk the path through your own volunteer journey to spot quick-win improvements and elevate your entire program.
Full show notes: 190. 5 Principles for an Unforgettable Volunteer User Experience
User Experience - Episode Highlights
Helpful Links
Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.
For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at [email protected].

10,734 Listeners

17,734 Listeners

6,656 Listeners

56,496 Listeners

369,001 Listeners

3,758 Listeners

12,480 Listeners

1,406 Listeners

85,606 Listeners

6,389 Listeners

4 Listeners

619 Listeners