In this episode, we focus on rolling new content out to staff, and our guest is Brenda Larson is the Manager of Learning and Organizational Development for The Community Blood Center. The Community Blood Center is a blood donation center based in Appleton, WI, serving over 40 hospitals and holding over 100 blood drives monthly. With over 200 employees working across multiple locations and shifts, rolling out new content to the entire team was a challenge!

Brenda discusses how she created a 90-minute training/overview that she conducted over 39 sessions to ensure all team members learned and understood the new content. She also discusses the pros and cons of holding multiple sessions, with an emphasis on the many pros she realized from this effort.

Links: The Customer Service Revolution Podcast https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

The DiJulius Group https://thedijuliusgroup.com/

Leading the Revolution Livestream Workshops https://thedijuliusgroup.com/livestream-2025/

Customer Experience Executive Academy https://thedijuliusgroup.com/project/cx-executive-academy/

Employee Experience Executive Academy https://thedijuliusgroup.com/project/exea/

Order our best-selling books on the customer & employee experience https://thedijuliusgroup.com/shop/

Register for our 2025 Livestream Workshops! https://thedijuliusgroup.com/livestream-2025/