<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1344877/open_sms">Send us a text</a>In this third episode of our 4-part focus focusing on Maximising Personal Touch we look at how to bring a human edge to sales and customer interactions in an increasingly automated world. We discuss the value of positive mindset, behaviours, and using the skills to build relationships and provide exceptional service. We share top tips for active listening, effective questioning and creating momentum in sales conversations. We also discuss the different personality types and the importance of adapting and flexing to meet the needs of others.  We give practical advice on the BIDs questioning technique and the power of listening and building relationships. As well as gathering information and understanding needs, its an effective way to build relationships based on trust. A good listen for anyone wanting practical tips on encouraging repeat business and customer loyalty - or who wants a reminder on the human skills that underpin selling success.  Curious? Check out our previous relevant episodes: Ep. 93 Hybrid Presentation Skills Ep. 108 The Power of Storytelling to Connect Ep. 116 Relationships Last Longer Than Emails

Send us a text In this third episode of our 4-part focus focusing on Maximising Personal Touch we look at how to bring a human edge to sales and customer interactions in an increasingly automated world. We discuss the value of positive mindset, behaviours, and using the skills to build relationships and provide exceptional service. We share top tips for active listening, effective questioning and creating momentum in sales conversations. We also discuss the different personality types and the importance of adapting and flexing to meet the needs of others. We give practical advice on the BIDs questioning technique and the power of listening and building relationships. As well as gathering information and understanding needs, its an effective way to build relationships based on trust. A good listen for anyone wanting practical tips on encouraging repeat business and customer loyalty - or who wants a reminder on the human skills that underpin selling success. Curious? Check out our previous relevant episodes: Ep. 93 Hybrid Presentation Skills Ep. 108 The Power of Storytelling to Connect Ep. 116 Relationships Last Longer Than Emails

<a href="https://www.buzzsprout.com/twilio/text_messages/1344877/open_sms" rel="noopener noreferrer">Send us a text</a>In this third episode of our 4-part focus focusing on Maximising Personal Touch we look at how to bring a human edge to sales and customer interactions in an increasingly automated world. We discuss the value of positive mindset, behaviours, and using the skills to build relationships and provide exceptional service. We share top tips for active listening, effective questioning and creating momentum in sales conversations. We also discuss the different personality types and the importance of adapting and flexing to meet the needs of others.&nbsp; We give practical advice on the BIDs questioning technique and the power of listening and building relationships. As well as gathering information and understanding needs, its an effective way to build relationships based on trust. A good listen for anyone wanting practical tips on encouraging repeat business and customer loyalty - or who wants a reminder on the human skills that underpin selling success.&nbsp; Curious? Check out our previous relevant episodes: Ep. 93 Hybrid Presentation Skills Ep. 108 The Power of Storytelling to Connect Ep. 116 Relationships Last Longer Than Emails

190. Human-Centric Selling Approach

Ideal for your commute, lunch break or even a well-deserved moment of self-care and development, our 25 minute episodes focus on positive actions to help you thrive and maximise your potential in the ever-evolving workplace, and in life.  Join Debs and Lau, your positive cheerleaders bursting with energy and insight to maximise your confidence and success in the changing workplace.  Leave feeling motivated, supported and armed with the tools and practical skills you need to maximise success as we experience the biggest shift in how we work in our lifetimes. We lift the lid on the real foundations for success in this new world of work.  Our weekly episodes remain current and up-to-date and we frequently welcome high-profile guests to keep things fresh and diverse and to tackle topics like:Leadership, mindset, success, confidence, motivation, mental health, self-care, time management, career development, work life balance, thriving in the workplace and the future of work, handling setbacks and obstacles, dealing with difficult work relationships, delegating, managing upwards, performance, teamwork, setting up teams, neurodiversity in the workplace, mid-life learning and healthy hybrid working habits, motivation, team morale, conflict, embracing diversity, personal branding, impact and influence. Creating an authentic and innovative culture, team harmony and aligned performance, boosting self-motivation, change leadership, engaging people in change and transformation programmes, reducing online stress, setting and maintaining boundaries, communication, great one-to-ones, personal resilience, emotional intelligence, GROW, focus and goal-setting, productivity, coaching, wellness, successful team meetings, learning and development, difficult conversations, sales presentations, storytelling, effective client meetings, inclusion and belonging, Insights Discovery profiling®, team coaching, mediation, team days, fox vs panda mindset, inspirational appraisals, employee engagement, compassionate existence, purpose and values and meaning, getting promoted, career coaching, 100 Year Life, succession planning, 21 packets of time, HR and Talent teams, new start-ups, entrepreneurs, working from home, balancing family and business, first 90 days, power of a network, assertiveness, creativity and passion, wisdom, breathing and mindfulness, neurobics, inner critic to inner coach, self-regulation and self-management, self-esteem, self-belief and self-worth, impact of AI on workplace, the robots are coming, happiness and fulfilment, work-related stress and pressure, unwritten rules of working, blurred lines, inspirational leadership, supportive workplaces, reducing anxiety, reflection and headspace, digital wellbeing, operational organisation, using Teams and Zoom, train the trainer, intention, project management, continuous improvement, decision making, critical thinking and problem-solving, sustainability, how you show up, integrity and trust, active listening, negotiation, selling, meeting etiquette, line manager skillset, giving feedback, new managers, personal growth and self-development, challenging times, teamwork makes the dreamwork, TNT Tiny Noticeable Things, less drama more calmer, team tethering time, technology habits, positive language, making a difference, self-sabotage, intuition and gut feel, embrace difference, tailoring to different styles, personalisation, gratitude, achievement, fun and great places to work, overcoming fear, recognition, reward, achievement and advancement motivators, pandemic disruption, self-awareness and empathy and our all-time favourite topic: smashing the Imposter Syndrome. If you’d like any more information or to work with us on any of these topics, reach out to us via secretsfromacoach@aol.com, connect via Insta or Facebook and please rate and review so we can reach out and support more people. #sharethesecret

Business

Health & Fitness

Mental Health

Education

Self-Improvement

Ideal for your commute, lunch break or even a well-deserved moment of self-care and development, our 25 minute episodes focus on positive actions to help you thrive and maximise your potential in the ever-evolving workplace, and in life. Join Debs and Lau, your positive cheerleaders bursting with energy and insight to maximise your confidence and success in the changing workplace. Leave feeling motivated, supported and armed with the tools and practical skills you need to maximise success as we experience the biggest shift in how we work in our lifetimes. We lift the lid on the real foundations for success in this new world of work. Our weekly episodes remain current and up-to-date and we frequently welcome high-profile guests to keep things fresh and diverse and to tackle topics like:Leadership, mindset, success, confidence, motivation, mental health, self-care, time management, career development, work life balance, thriving in the workplace and the future of work, handling setbacks and obstacles, dealing with difficult work relationships, delegating, managing upwards, performance, teamwork, setting up teams, neurodiversity in the workplace, mid-life learning and healthy hybrid working habits, motivation, team morale, conflict, embracing diversity, personal branding, impact and influence. Creating an authentic and innovative culture, team harmony and aligned performance, boosting self-motivation, change leadership, engaging people in change and transformation programmes, reducing online stress, setting and maintaining boundaries, communication, great one-to-ones, personal resilience, emotional intelligence, GROW, focus and goal-setting, productivity, coaching, wellness, successful team meetings, learning and development, difficult conversations, sales presentations, storytelling, effective client meetings, inclusion and belonging, Insights Discovery profiling®, team coaching, mediation, team days, fox vs panda mindset, inspirational appraisals, employee engagement, compassionate existence, purpose and values and meaning, getting promoted, career coaching, 100 Year Life, succession planning, 21 packets of time, HR and Talent teams, new start-ups, entrepreneurs, working from home, balancing family and business, first 90 days, power of a network, assertiveness, creativity and passion, wisdom, breathing and mindfulness, neurobics, inner critic to inner coach, self-regulation and self-management, self-esteem, self-belief and self-worth, impact of AI on workplace, the robots are coming, happiness and fulfilment, work-related stress and pressure, unwritten rules of working, blurred lines, inspirational leadership, supportive workplaces, reducing anxiety, reflection and headspace, digital wellbeing, operational organisation, using Teams and Zoom, train the trainer, intention, project management, continuous improvement, decision making, critical thinking and problem-solving, sustainability, how you show up, integrity and trust, active listening, negotiation, selling, meeting etiquette, line manager skillset, giving feedback, new managers, personal growth and self-development, challenging times, teamwork makes the dreamwork, TNT Tiny Noticeable Things, less drama more calmer, team tethering time, technology habits, positive language, making a difference, self-sabotage, intuition and gut feel, embrace difference, tailoring to different styles, personalisation, gratitude, achievement, fun and great places to work, overcoming fear, recognition, reward, achievement and advancement motivators, pandemic disruption, self-awareness and empathy and our all-time favourite topic: smashing the Imposter Syndrome. If you’d like any more information or to work with us on any of these topics, reach out to us via secretsfromacoach@aol.com, connect via Insta or Facebook and please rate and review so we can reach out and support more people. #sharethesecret

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190. Human-Centric Selling Approach

190. Human-Centric Selling Approach

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