Have you ever wondered why some clients just disappear off your books? I know we'd wonder back in the days when we had a salon. For us, I would actually call clients who canceled and ask them if we missed the mark in any way. Most left because of financial or other life-changing events but once in a while they'd share some not-so-good news...we had done something that made them want to leave. In today's episode, Tussanee and I breakdown some reasons why your clients are not returning to your salon. Please be honest with yourself and hear us out...and if you see your business doing some of these things, we hope you'll make the adjustments. You know we love you and we want you to succeed! We hope this episode will help you to level up your lash business. ANNOUNCEMENTS:⁣⁣⁣TUSSANEE'S LASH RETENTION AND STYLING COURSEApril 9-10 in Austin, Texas / LINK: https://bit.ly/2RQxwNLMay 14-15 in New York / LINK: https://bit.ly/3fkHmzOJune 4-5 Los Angeles, California / LINK: https://bit.ly/3njkUM6Our classes are up for sale on our website: www.lashcastproductions.comOr go to our IG page and look for the link in the bio.If you can't make the class, we'll have a replay available. ⁣JOIN OUR LASHCAST INSIDER CLUB:⁣⁣⁣Join the coolest club in the lash industry. You'll get discount codes to our webinars, trainings, LashCon, and our upcoming coaching program. ⁣⁣⁣⁣⁣Go here to sign up: https://bit.ly/3eG7RPT⁣⁣⁣IG: ⁣⁣⁣@lashcastpodcast⁣⁣⁣@thelashconference.con⁣⁣⁣Join our free Facebook group: www.facebook.com/groups/lashcastpodcast/⁣⁣⁣⁣⁣Contact Paul Luebbers: [email protected]