In this short summary show, I look back on my 2020 interview with Paul Smitton, CEO of Asia Miles with Cathay Pacific Airways.

Paul shared Cathay Pacific Airways innovative ways of retaining and engaging customers and some of the latest ideas and enhancements of their impressive Asia Miles program.

Show Notes:

1) Episode #65: Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel's Inevitable Rebound

2) Paul Smitton, Director Customer – Lifestyle at Cathay Pacific Airways

3) Cathay Pacific Airways

4) Episode #189: Cathay Pacific Airways Launches Lifestyle & Wellness Innovations