In this episode of Profit Toolbelt Phil Risher from Phlash Consulting shared battle-tested strategies to handle negative reviews, avoid them altogether, and build a stellar reputation online. Phil partners with local service businesses to boost sales and keep schedules full. Previously, he led business development for a $3 million air duct cleaning company, leveraging his background in sales and digital marketing. In just one year, Phil tripled the company's profit. And as he attests Google reviews were instrumental to his success. Listen in to discover simple systems to actively dodge one-star reviews by prioritizing quality and nailing communication.