What’s the surprising trigger that’s prompting financial institutions to initialize faster payments on the RTP network? Robert Mancini, Services Executive & Payments Evangelist at Finastra, has the surprising answer. Demographics. Banks know they need to transform themselves. For a long time they have depended on great customer service to differentiate from their competitors. But the Baby Boomer employees who embodied that customer service model are retiring in droves. A lot of them have been with their banks for 30 or 40 years and are hard to replace. And young adults coming out of college are not interested in those jobs. So these banks have to find a new way to set themselves apart to meet the needs and expectations of their customers and wow them.