Download the free Look, Listen, Learn Guide from the podcast website for practical tools. Go to the guest resources and look up Chris on https://enterpriseexcellencegroup.com.au/resources

Summary Keywords

#leadership  #culture  #engagement  #psychologicalwellbeing  #continuousimprovement  #looklistenlearn  #Shingo Prize  #adaptive leadership

Introduction

In this episode of the Enterprise Excellence Podcast, host Brad Jeavons welcomes back Chris Butterworth, renowned author and four-time Shingo Prize winner. Together, they explore the powerful concept of “Look, Listen, Learn” activities—a leadership approach that goes beyond the traditional idea of Gemba walks to foster engagement, psychological well-being, and sustainable cultural growth.

Chris shares his global experience, fresh from international book launches, and unpacks how leaders can shift their mindset to lead with humility, curiosity, and respect. The conversation dives into practical strategies leaders can use to connect purpose, behaviours, and systems in order to achieve ideal results.

Episode Links:

Youtube 

Main Topics Covered:

·       Why “Look, Listen, Learn” matters – moving beyond the narrow idea of Gemba walks to a broader activity mindset.

·       The role of psychological well-being – how respect, diversity, and inclusion underpin cultures of continuous improvement.

·       Leadership behaviours – humility, curiosity, listening, recognition, and kindness as cornerstones of effective leadership.

·       Key Behavioural Indicators (KBIs) – practical ways to measure behaviours that drive ideal results.

·       Leader Standard Work systems – how leaders can plan, reflect, and visually track activities to sustain culture.

·       Closing the loop – why action, accountability, and visible follow-through build trust and long-term engagement.

Contacts

📧 Email: [email protected]
🌐 Website: enterpriseexcellencegroup.com.au
🔗 LinkedIn: Enterprise Excellence Group
🐦 Twitter/X: @EexgGroup

👤 Chris Butterworth: cbenterpriseexcellence.com/about-chris

What's next?

If you enjoyed this episode:

1.     Subscribe to the Enterprise Excellence Podcast for more insights from global leaders.

2.     Share this episode with colleagues who are working to strengthen leadership and culture.

3.     Download the free Look, Listen, Learn Guide from the podcast website for practical tools.

4.     Reflect and act—choose one way to apply “Look, Listen, Learn” in your own leadership this week.

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.