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In the third of our 4-part series exploring how to reduce drama in our work lives, we explore the difference between negative and positive team friction and the skills to address friction in a positive way. Using practical examples from the world of workplace mediation we highlight the language, tone and intent that can help shift friction from a negative (leaving a mark) to a positive (creating a spark). 

It can be tempting to use 'battle' language to describe frictions between people, but this can lead to a sense of not wanting to 'back down' and so engaging a conversation may bring with it a sense of defeat or giving in. We explore the impact it can have reframing this as a chance to 'step up' and be an act of courage and strength to want to engage and resolve frictions and challenges.

A useful listen for anyone who is sensing that frictions are rumbling between people and wants to shift things on before it becomes irreparable. It is human to experience conflicts, and unpleasant as it can feel in the moment - can lead to the greatest working relationships through the bond that is created when its worked through.