How to Start an Airbnb

27. Secrets to 5-Star Airbnb Reviews: What Guests Really Rate

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      • Episode Summary

      Airbnb reviews can make or break your short-term rental—literally. In this episode, I break down how the Airbnb review system actually works, what guests are rating you on (it’s more than just stars), and how you can earn 5-star reviews without sounding desperate. Plus, I share my go-to tactics, personal stories (like my one and only 2-star review), and the sneaky Wi-Fi trick that’s helped us rack up over 375 five-star ratings.

      Key Takeaways
      • Airbnb uses a double-blind 14-day review system to keep things honest

      • Guests rate you on 6 categories: cleanliness, communication, check-in, accuracy, location, and value

      • Even a 4-star review can hurt your average and Superhost eligibility

      • Reviews directly impact your visibility and revenue on Airbnb

      • Communication, proactive hosting, and addressing repeat feedback are key to consistent 5-star ratings

      • Clever touches like your Wi-Fi password can boost reviews in subtle ways

        • Why Listen to This Episode?

        If you’re managing or planning to launch an Airbnb, this episode gives you the full playbook on reviews—how they work, how to get better ones, and how to recover from the bad ones without losing your mind (or your Superhost badge).

        Mentioned in the Episode:

        • Sign up with Hospitable: Every dollar counts when it comes to investing. Save $30 when you sign up under the link below! Save time and money today!
          • Link: https://hospitable.com/?grsf=brittany-qvwa2r
          • Want to learn how to launch an Airbnb?: Every dollar counts when it comes to investing. Save $50 with the Promo-code: 5STARPODCAST
            • Link: Airbnb Roadmap Accelerator Course
              • Connect with Me on Instagram: Follow me @airbnbroadmappodcast for behind-the-scenes content, tips, and updates.

                •  

                Let’s Connect

                Thinking about how to get more 5-star reviews or fix a sticky guest experience? DM me on Instagram at @theairbnbroadmap with your questions or share your progress! I’d love to cheer you on and help you out.

                Work With Me

                💻 Ready to launch or scale your Airbnb with confidence?
                Check out my self-paced Airbnb Roadmap Accelerator course designed for first-time investors:
                Enroll Now

                👩‍🏫 Want more personalized guidance?
                Join my mentorship program, Roadmap Results, and work with me 1:1 to set up and scale your STR the smart way.

                Chapters

                00:00 – Life update: motherhood, automation, and real talk
                01:11 – What guests really rate on Airbnb
                04:30 – Breaking down the 6 Airbnb review categories
                13:30 – How to earn 5-star reviews consistently
                17:30 – How to handle bad reviews like a pro
                21:50 – Reviews = Revenue: here's why
                24:00 – The Wi-Fi password hack + asking for reviews the right way
                26:09 – Final thoughts + free promo code reminder

                Subscribe and Share

                If this episode helped you, don’t forget to subscribe and leave a review! And share it with a fellow Airbnb host who needs to hear this. The more hosts we help, the better guest experiences we all create 🙌

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                How to Start an AirbnbBy Brittany Wenninger