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Airbnb reviews can make or break your short-term rental—literally. In this episode, I break down how the Airbnb review system actually works, what guests are rating you on (it’s more than just stars), and how you can earn 5-star reviews without sounding desperate. Plus, I share my go-to tactics, personal stories (like my one and only 2-star review), and the sneaky Wi-Fi trick that’s helped us rack up over 375 five-star ratings.

If you’re managing or planning to launch an Airbnb, this episode gives you the full playbook on reviews—how they work, how to get better ones, and how to recover from the bad ones without losing your mind (or your Superhost badge).

Mentioned in the Episode:

Thinking about how to get more 5-star reviews or fix a sticky guest experience? DM me on Instagram at @theairbnbroadmap with your questions or share your progress! I’d love to cheer you on and help you out.

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00:00 – Life update: motherhood, automation, and real talk
01:11 – What guests really rate on Airbnb
04:30 – Breaking down the 6 Airbnb review categories
13:30 – How to earn 5-star reviews consistently
17:30 – How to handle bad reviews like a pro
21:50 – Reviews = Revenue: here's why
24:00 – The Wi-Fi password hack + asking for reviews the right way
26:09 – Final thoughts + free promo code reminder

If this episode helped you, don’t forget to subscribe and leave a review! And share it with a fellow Airbnb host who needs to hear this. The more hosts we help, the better guest experiences we all create 🙌