This episode is sponsored by Phaedon.

Download their 2026 research paper on Humanizing Loyalty here now.

As editor of the UK's most popular frequent flyer website Head for Points, Rob Burgess brings a unique and highly informed perspective on what loyalty propositions are working for the travel industry.

With paid loyalty programmes becoming an increasingly popular strategy, Rob shared his insights on the key success factors for a paid loyalty programme, and it was a masterclass on how to "wow" your members with a proposition they are willing to pay for.

Listen to enjoy my short summary of Rob's views on what makes *paid* loyalty propositions work.

Show Notes:

1) Rob Burgess

2) Head for Points

3) Interview with Rob Burgess - Let's Talk Loyalty Episode 143