Learn one small but powerful word you can use in difficult conversations to sound more diplomatic and confident without hiding your message. Senior managers use this word to soften feedback, communicate concerns clearly, and handle sensitive moments better. Enjoy! Anna

Timestamps

00:00 Why this tiny word matters
01:05 What the word really means
02:40 When to use it (and when not to)
04:15 How to use it to to soften feedback
06:10 Using the word to express risks
08:00 Practice: Rephrase your sentences
09:45 Your action step for this week

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