In this episode, retired agent Zorka Martinovich reviews the extensive administrative support provided by the FBI's Critical Incident Crisis Negotiation Unit (CNU) when a Cuban-American businessman is kidnapped for ransom in Panama by the FARC, a Colombian terrorist organization. Beyond the case review, Zorka, a subject matter expert, explains the behind-the-scenes negotiations made by the FBI and State Department officials to assist families seeking to secure the release of US citizens held hostage by terrorists. Zorka served in the FBI for nearly 21 years.

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