Sign up to save your podcasts
Or
Share 306 Trust Repair After Public Mistakes
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
306 Trust Repair After Public Mistakes
Trust Repair After Public Mistakes: Apologies that Actually Work
A weak apology prolongs the problem, whereas a good one accelerates repair. In this episode, Dr. Grajdek breaks down the psychology of credible contrition, which includes naming harm clearly, owning impact, outlining repair steps with timelines, and reporting follow-through. Dr. Grajdek discusses best practices for inside the company as well as externally focused best practices. Lastly, she reviews the importance and practicality of having an “Apology & Repair” playbook that will help to deal with any future public mistakes and faux pas. Tune in to learn more.
Check out Stress-Free With Dr G on YouTube
https://youtube.com/channel/UCxHq0osRest0BqQQRXfdjiQ
The Stress Solution: Your Blueprint For Stress Management Mastery
https://a.co/d/07xAdo7l
A weak apology prolongs the problem, whereas a good one accelerates repair. In this episode, Dr. Grajdek breaks down the psychology of credible contrition, which includes naming harm clearly, owning impact, outlining repair steps with timelines, and reporting follow-through. Dr. Grajdek discusses best practices for inside the company as well as externally focused best practices. Lastly, she reviews the importance and practicality of having an “Apology & Repair” playbook that will help to deal with any future public mistakes and faux pas. Tune in to learn more.
Check out Stress-Free With Dr G on YouTube
https://youtube.com/channel/UCxHq0osRest0BqQQRXfdjiQ
The Stress Solution: Your Blueprint For Stress Management Mastery
https://a.co/d/07xAdo7l
View all episodes
By Martha Grajdek, PhD, MBA
5
66 ratings
Trust Repair After Public Mistakes: Apologies that Actually Work
A weak apology prolongs the problem, whereas a good one accelerates repair. In this episode, Dr. Grajdek breaks down the psychology of credible contrition, which includes naming harm clearly, owning impact, outlining repair steps with timelines, and reporting follow-through. Dr. Grajdek discusses best practices for inside the company as well as externally focused best practices. Lastly, she reviews the importance and practicality of having an “Apology & Repair” playbook that will help to deal with any future public mistakes and faux pas. Tune in to learn more.
Check out Stress-Free With Dr G on YouTube
https://youtube.com/channel/UCxHq0osRest0BqQQRXfdjiQ
The Stress Solution: Your Blueprint For Stress Management Mastery
https://a.co/d/07xAdo7l
A weak apology prolongs the problem, whereas a good one accelerates repair. In this episode, Dr. Grajdek breaks down the psychology of credible contrition, which includes naming harm clearly, owning impact, outlining repair steps with timelines, and reporting follow-through. Dr. Grajdek discusses best practices for inside the company as well as externally focused best practices. Lastly, she reviews the importance and practicality of having an “Apology & Repair” playbook that will help to deal with any future public mistakes and faux pas. Tune in to learn more.
Check out Stress-Free With Dr G on YouTube
https://youtube.com/channel/UCxHq0osRest0BqQQRXfdjiQ
The Stress Solution: Your Blueprint For Stress Management Mastery
https://a.co/d/07xAdo7l
More shows like Workplace Psychology with Dr. Martha Grajdek
View all
Freakonomics Radio
32,265 Listeners
Coaching for Leaders
1,471 Listeners
The Daily
113,035 Listeners
Worklife with Adam Grant
9,122 Listeners
Career Interrupted
7 Listeners
Toxic Workplace
127 Listeners
The Mel Robbins Podcast
20,662 Listeners
Women of Faith in Leadership | Leading with integrity, Leadership Self-doubt, Christian Leadership, Leading with confidence, Teamwork
48 Listeners
The Jefferson Fisher Podcast
8,470 Listeners