What Would They Do? The Customer Experience Podcast For Small Business

31. The real-life retreat strategy that builds raving fans with Holly Haynes


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Can real-life, unpolished experiences beat slick online strategies in 2025? In this episode, I chat with business strategist Holly Haynes about how she’s stripped back the polish, welcomed clients into her home (literally), and built an in-demand retreat experience that drives loyalty, transformation, and word-of-mouth growth.


We unpack how Holly's in-home retreats don’t just create impact in the moment, but scale trust, boost referrals, and turn attendees into repeat clients. You’ll also hear how intentional pre-work, a touch of surprise and delight, and a whole lot of humanity can make your events unforgettable without five-star resort budgets.


Whether you’ve been dreaming of hosting a retreat or want to infuse your online business with deeper connection, this episode is your permission slip and contains practical gold.


What we cover:

  • How Holly turned her living room into the ultimate client loyalty engine
  • Why imperfect, grassroots experiences often outperform glossy productions
  • How to scale the impact of non-scalable offers through word of mouth and content
  • What pre-retreat prep and post-retreat follow-ups look like inside Holly’s model
  • How introverts (and messy households) can host powerful events, too


Connect with Holly Haynes:


Holly Haynes empowers female entrepreneurs to build thriving, scalable businesses without relying on social media hustle. A former Fortune 500 strategist, she built her own business while working full-time and raising twins—retiring herself and her husband in just two years. Now, through her coaching programs, the Crush the Rush™ Planner, and her top 100 Crush the Rush™ podcast, she’s helped thousands of women grow life-first businesses that align with their values and priorities.


Website: https://www.hollymariehaynes.com

The Crush the Rush Podcast: https://www.hollymariehaynes.com/podcast

Instagram: https://www.instagram.com/thehollymariehaynes

Listen to the free private podcast: https://www.hollymariehaynes.com/social


View the episode transcript here.

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What Would They Do? The Customer Experience Podcast For Small BusinessBy Nadine Nethery | Customer Experience Strategist & Copywriter

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