This episode is sponsored by Phaedon.

Download their 2026 research paper on Humanizing Loyalty here now.

Today we announce a new guest host for our short summary shows every Tuesday.

Tom Peace, Managing Director of The Loyalty People, is our new guest host for our short show format each Tuesday.

Tom will be recording a weekly short show, sharing his insights from previous episodes of "Let's Talk Loyalty" to highlight his key loyalty learnings you might have missed.

Show Notes:

1) Tom Peace

2) The Loyalty People