Shops can lose money quietly due to missed deadlines, rushed shipping, and confusion that no one wants to admit. The real issue is often buried in scattered paper records and knowledge locked in one person’s head. It feels normal until survival is at risk.

At Serbin Machining, there was no pretending things would improve on their own. New owners saw the chaos immediately and decided to invest in ProShop ERP before even closing the deal. The goal was to replace guesswork with clear, live tracking of every job.

Paper records and disconnected spreadsheets were out. Instead, the team could see exactly what was due, where materials were located, and how work was progressing in real time. That level of visibility turned daily operations from crisis management into smooth planning.

Revenue didn’t just grow, it quadrupled in 18 months with almost the same workforce. Formal training, clear roles, and second-shift expansion became possible. Customer calls dropped from 90 minutes to 15 because the answers were ready.

ProShop delivered more than software. It enforced accountability, streamlined communication, and made growth sustainable. For any shop hitting its limit without knowing why, this story proves transparency isn’t optional; it’s how you stay alive and scale.

LinkedIn - Serbin Machining: https://www.linkedin.com/company/serbin-machining-inc-/about/

Serbin Machining - https://www.serbinmachining.com/

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