In today’s episode, we’re diving into pre-selling, Anticipation Marketing™, and how to create sales environments that build deep trust, long-term loyalty, and better-fit buyers.

We’re answering this listener question:

“How can pre-selling build a deeper trust with your audience and set the stage for long-term customer loyalty?”

To unpack this question, I’ve invited none other than Brenna McGowan, the queen of Anticipation Marketing™, the creator of the Pre-Launch Plan Program, and an advocate for launch strategies that actually feel good for you and your audience.

If you’re tired of high-pressure launch tactics, endless email blasts, and buyers who ghost after checkout, Brenna’s approach will feel like a breath of fresh air. We explore her signature framework and how pre-selling isn’t just about priming people to buy, but about attracting the right people who’ll stick around.

Brenna is also joining Retention Lab as our November guest expert on 19 November 2025. If you want access to her live training (or the replay if you're listening later), join us right here.

What we cover:

• Why traditional launches create burnout (and how to avoid it)
• The 4 A’s of Anticipation Marketing
• How to create a low-pressure sales environment that converts better
• The surprising link between pre-selling and customer retention
• Smart ways to front-load trust and reduce refund requests
• The one thing Brenna recommends you must do weekly during pre-launch
• How audience research shapes magnetic messaging that resonates

Connect with Brenna McGowan:

Brenna McGowan is a launch strategist, copywriter, and the creator of the popular online event Behind the Launch. She helps coaches, course creators, and consultants move away from hustle-based, high-pressure launches by using my signature pre-launch and Anticipation Marketing™ strategies.

Website: https://brennamcgowan.co/

Instagram: www.instagram.com/brennamcgowanco

Download Brenna's Launch Calendar

View the episode transcript here.

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