Let's Talk Loyalty

#384: Global Leaders Maintain Focus on Customers and Stakeholders


Listen Later

Today’s episode features a discussion with Eliot Hamlisch, the CMO of AMC Theatres, the largest movie theater chain in the world.  AMC has long been a leader and innovator in its category, where it pioneered the multiplex cinema and now has over 10,000 screens across nearly 1,000 theatres in the US and Europe.

As CMO, Eliot oversees a range of important functions for the company, including its Stubs Insider, Premiere and A-List programs.  In the podcast, Eliot shares how the value of his experiences working with companies including American Express, Deloitte and Wyndham prepared him for the role at AMC and of course, the common thread of strategically having a focus on the customer translates into innovation and delivering measurable value.  

You’ll also hear about how AMC also focuses on investors, and not just institutional ones but individual retail investors.  There’s a program for them too, called AMC Investor Connect.  

Learn how committed leadership and a big brand translate into opportunities to innovate, grow and deliver a great experience for customers and other stakeholders.

 

Hosted by Phil Rubin.



Show Notes:


1) Eliot Hamlisch⁠


2) AMC Theatres


3)  Adam Aron - AMC Theatres CEO on Twitter


4) AMC Investor Connect. 

...more
View all episodesView all episodes
Download on the App Store

Let's Talk LoyaltyBy Paula Thomas

  • 4.6
  • 4.6
  • 4.6
  • 4.6
  • 4.6

4.6

16 ratings


More shows like Let's Talk Loyalty

View all
HBR IdeaCast by Harvard Business Review

HBR IdeaCast

238 Listeners

Pivot by New York Magazine

Pivot

8,859 Listeners

Fintech Insider Podcast by 11:FS by 11:FS

Fintech Insider Podcast by 11:FS

185 Listeners

The Daily by The New York Times

The Daily

111,437 Listeners

Masters of Scale by WaitWhat

Masters of Scale

3,963 Listeners

The CMO Podcast by vYve & Jim Stengel

The CMO Podcast

339 Listeners

Loyalty Wired by Loyalty Wired

Loyalty Wired

5 Listeners

On Strategy Showcase by Fergus O’Carroll

On Strategy Showcase

42 Listeners

Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

Think Fast Talk Smart: Communication Techniques

770 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,165 Listeners

Leaders in Customer Loyalty, Powered by Loyalty360 by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

4 Listeners

All the Hacks with Chris Hutchins by Chris Hutchins

All the Hacks with Chris Hutchins

1,423 Listeners

The So What from BCG by Boston Consulting Group BCG

The So What from BCG

221 Listeners

Marketing Against The Grain by Hubspot Media

Marketing Against The Grain

353 Listeners

HBR On Strategy by Harvard Business Review

HBR On Strategy

81 Listeners