In today’s episode, we’re breaking with tradition.

This week, I’m pulling back the curtain on a delightfully strategic event I’m hosting inside Retention Lab this December: The CX Escape Room Challenge.

Are you crawling toward the end of 2025 on fumes, desperately trying to finish Black Friday strong before vanishing until January? Here’s your permission to pause for a moment.

Because now is exactly when ‘Future You’ will wish you’d laid just a few customer retention foundations. The kind that quietly keep your business growing while you rest, reset, and gear up for a successful 2026.

If you’re craving a creative, strategic way to re-energize your customer experience, and start 2026 already ahead of the game, this episode is for you.

What we cover:

• Why December is the sleeper month for smart business moves
• What a “retention brick” is and how to choose the right one
• 3 quick-win strategies to get your audience to grow your list for you, convert more browsers on your sales page, and surprise and delight your current customers to round out the year
• What to expect inside the 3-day CX Escape Room Challenge
• Why 60 days inside Retention Lab could be your most profitable New Year plan yet

Join the LIVE 3-day CX Escape Room Challenge from 2-4 December 2025 here.

View the episode transcript here.

Where to from here?

🔑 Join the CX Escape Room: Get 3 days of strategic action AND 60 days of ongoing momentum & support for only AUD$45 (≈USD$30) 🤯

Find out how you can get my strategic customer experience brain on your brand here.

Grab the FREE State of the Customer online business industry report with first-hand findings, gaps & opportunities PLUS proven strategies to boost your customer experience. Download FREE here!

Check out my favourite CX tools and resources here.

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